FAQ: What are the check-in and check-out procedures?

One week before your stay, we will email your personal access code for your stay.  This code will work at both the entry gate to the property and to your cabin or caboose starting at 4:00 PM the day of your arrival. To access, you will hit the YALE button on the keypad, type in your access code and then hit the Checkmark button. Please wait until you hear door unlock completely before trying to open. Upon entry at your unit, you will find a guidebook with important information and frequently asked questions, both for the Hideaway property and for your individual unit.  We have gathered answers to most questions, whether it’s where to find something or how to operate an appliance, so be sure to keep this guidebook handy.

On the day of your departure, we keep it pretty simple.  Do NOT make your bed.  Simply gather the dirty towels and leave on the bathroom floor. Gather all trash and recycling and put in the garbage bin outside. If you have a minute, please load the dishwasher and get it started.  The cleaners always appreciate the head start.  Other than that, gather your things, turn out the lights, and enter your code a final time to lock the door.  Your code will deactivate at 11:00 the day of departure.  Our cleaners make the most of the limited time they have to clean, so will likely be there just after 11:00 to begin the turnover process.

Finally, on the way home, figure out which Hideaway cabin or caboose you want to visit next and secure your reservation.  We don’t say goodbye around here … only bye for now!